Trouble accessing our platform? This article guides you through some of the more common issues you may experience when attempting to access our platform.
How can I request a password reset or confirmation link?
If you've forgotten your password or need a new confirmation link, click here to request a new one.
You won't receive an email with a password reset or confirmation link if you set up your account via SSO.
How can I change my password if I signed up via SSO?
Open ID SSO (Google or Microsoft)
If you signed up using Google or Microsoft, you’ll need to update your password directly via your SSO provider’s account settings. Once you’ve updated it there, you’ll use the new details to log in to our platform.
Currently, you can’t disconnect your account from SSO once it’s been set up. If you need to do this, email [email protected], and we’ll review the request. Please note that this may involve deleting your account.
SAML SSO
If your organization has set up SAML SSO, you’ll need to contact your IT team to reset your password. We’re unable to assist with these changes.
For more about how SSO works and what we support, read this article.
Why am I seeing a "Too Many Devices" error when I try to log in?
To safeguard your account from being utilized by anyone other than yourself, users can only log in on a maximum of two devices at a time.
If you've logged out of all known devices but are still seeing the "Too Many Devices" error, email [email protected].
What should I do if I think I'm on the wrong plan?
When subscription plans or contracts change, you may experience a temporary lapse in Pro account access, which can result in your account being downgraded to the Free plan.
If you encounter an unexpected account downgrade, please reach out to your dedicated Account team or contact GWI Support via Live Chat.