Trouble accessing our platform? This article guides you through some of the more common issues you may experience when attempting to access our platform.
How can I request a password reset or confirmation link?
If you've forgotten your password or need a new confirmation link, click here to request a new one.
You won't receive an email with a password reset or confirmation link if you set up your account via SSO.
How can I change my password if I signed up via SSO?
Open ID SSO (Google or Microsoft)
Password Reset: Head to your SSO provider's account management page to update this. Once updated, you should be able to use the same details to log in to the platform.
Disconnect SSO: Head to your SSO provider's third-party page and manage your connections. Once disconnected, email [email protected], and we should be able to generate a password reset link for you.
SAML SSO
If you need to reset your password but are using SSO that's been set up at an organization level, you'll need to reach out to your organization's IT team. We're unable to help with these requests.
Why am I seeing a "Too Many Devices" error when I try to log in?
To safeguard your account from being utilized by anyone other than yourself, users can only log in on a maximum of two devices at a time.
If you've logged out of all known devices but are still seeing the "Too Many Devices" error, email [email protected].
What should I do if I think I'm on the wrong plan?
When subscription plans or contracts change, you may experience a temporary lapse in Pro account access, which can result in your account being downgraded to the Free plan.
If you encounter an unexpected account downgrade, please reach out to your dedicated Account team or contact GWI Support via Live Chat.