Can I save my charts?
Yes, if you’re a Pro user can save your charts and revisit them any time on the charts management page.
Can I export my chart?
Yes, if you’re a Pro user you can export your chart in the following formats: PNG, PDF, CSV, or XLSX.
Why can’t I see some audiences or segments?
Free and Plus users can only apply their Spark-generated audiences to charts and have no access to our segmentation filters. Pro users have full access.
Who can see the edits I make to a shared chart?
If you make any changes and then save a shared chart, the changes will be automatically visible to recipients of the chart. This is also the case if you delete the chart.
Will the people I share my chart with be able to edit it?
No, any changes that they make to your chart will only be visible to them. To save an edited chart, these users will have to click ‘Save as new’, which creates a duplicate of the chart that can be reshared. They also won’t be able to edit the sharing permissions of your charts.
Can I share a chart folder?
At present, it’s not possible to share a chart folder but you can share your charts in bulk by multi-selecting them from the charts management screen.
What is retained when I browse to a new question chart?
Everything you have applied to your chart, including: audiences, waves, locations, segments, sorting, and chart view. You can even view your question chart as a table, and browsing to a new question chart will open as a table. Your chart will reset when you change data sets because different data sets can have different waves and locations included in the survey, and your audiences may not be compatible with the new data set you are browsing.
Do I need to save my Question Chart to retain my selection?
No, you can discard any changes and continue to browse through your data set and your selection will be retained.
How do I reset my selection manually?
The reset icon will refresh your selection to the default for your question chart without removing any of your data.
Who can see the changes I make to a shared chart?
Anyone you've shared the chart with will automatically see your changes once you save them. This includes edits and deletions.